Customer Grievance Redressal

Customer Grievance Redressal

There can be instances where the Borrower is not satisfied with the services provided. To highlight such instances & register a complaint, the Borrower may follow the following process:

a) The Borrower can complain to customer care on our website www.muthoothomefin.com or by mail at response@muthoothomefin.com

b) Borrower can meet or write to the Branch Manager for the respective dealing branch

c) In case the concern remains unresolved beyond a period of 7 days, the Borrower may escalate the matter to the grievances@muthoothomefin.com

The Grievance Redressal Cell Muthoot Homefin (India) Ltd
“A” Wing, 1201 &1202, Lotus Corporate Park
Off. Western Express Highway
Goregaon (East)
Mumbai - 400063

d) In case you are dissatisfied with the response received / or where no response is received, you may approach the Complaint Redressal Cell of National Housing Bank by lodging a complaint online at the link https://grids.nhbonline.org.in OR in by post, in prescribed format available at link --- http://www.nhb.org.in/Regulation/Complaint_Cell_against_HFCs.php

The Complaint Cell
National Housing Bank
4th Floor, Core 5A
India Habitat Centre
Lodhi Road, ND -110023
(The complaint can also be emailed at crcell@nhb.org.in)

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